[Resolved]  Releasemyad.com — Don't use releasemyad.com

Address:

Hyderabad, Andhra Pradesh

My details: Ad ID : 1098250 Booking date: 25-Nov-2013 Newspaper: Hindustan Times(Kolkata) Publishing Date: 27-Nov-2013. Brief History: I have logged a case in consumer forum against a company based in Kolkata. As the company didn't respond to the notices sent by the court, I was ordered by the court to publish the notice in the newspaper in Kolkata. Once I published the notice, the newspaper has to reach me before 02-Dec-2013. The court needs a hard copy of the newspaper for verification and further proceedings like arrest warrant etc. I have searched over internet and found Releasemyad.com and I spoke to one of the ladies there. I have learned that Releasemyad.com do not take responsibility of sending hard copy of the published newspaper. I have no friends in that city so I reached out for help from one of the ex-colleague. Her aunts stays a little away from Kolkata but has agree to help me on the condition that I have to tell her when my ad will be published."I HAVE TO TELL HER BEFORE HAND ON WHICH DATE MY AD WILL BE PUBLISHED SO THAT SHE CAN TRAVEL TO KOLKATA TO BUY THE NEWSPAPER TO COURIER IT TO ME" What went well: Booking ad on your website was child's play. I liked the interface and simplicity of the website. Payment was quick and booking was done. Events: 25-Nov-2013 Morning: Booked my ad sometime in the morning and spoke to your agent regarding the same. The agent replied saying that everything seems to be fine and if we have any issues we will get in touch with you. 25-Nov-2013 11:23 am: Received a call stating that I need to send supporting documents. Also received an email requesting for the same and giving me a cut-off time of 1:00pm. 25-Nov-2013 12:09 pm: Replied to the email with supporting documents. One was a scanned copy of the first page of the notice. Other document was the draft to understand what is happening. 26-Nov-2013 12:01 pm: Received an email asking for documents which has a stamp and sign. Received a call before email and the agent said that "The second document is not valid"(have a call record for the same). I tried to explain that it is a draft, but she insisted in sending a notice document with stamp and sign. This document has to be sent before 1:00 pm so that the ad will be published the next day. I had to go to the court to get document requested which is something I can't do in a single day. 26-Nov-2013 evening: Called and informed that I will send the requested document tomorrow and hold the publishing if they cannot publish on 27-Nov-13. 27-Nov-2013: I had couple of conversation regarding the document to be sent. Went to the court, got the document to be sent. Have sent it late night. All day I was not informed that my ad was already released in any of the conversations. In fact, I even remember chatting(name Koyel) for editing and made changes. 28-Nov-2013 The element of surprise: Unaware of the fact that my ad is already published, till afternoon I had two conversations with agents that I have sent the requested document and to publish my ad on 29-Nov-2013. I have made clear statement that if you cant publish it by 29-Nov-2013, hold it for further date. In the evening I get a call saying that my ad is already published on 27-Nov-2013. I WAS IN TOTAL SHOCK. Conclusion: 1. You people have no proper communication among yourself as you were still requesting for the documents in spite of the fact that my ad was already released. 2. The whole effort and money of publishing an ad was wasted because I couldn't present the hard copy of the newspaper by 02-Dec-2013 as mentioned in the ad. ReleaseMyAd.com had kept me in dark and kept on asking for documents even after the ad was published. I couldn't inform my ex-colleague's aunt about date of the newspaper before hand. 3. I AM AT TOTAL LOSS NOW AND I WANT COMPLETE REFUND. 4. I am not asking for compensation, all I want is my money because I have to publish this ad again in the future, but definitely not through releasemyad.com 5. I believe that if I have a problem with something, I will let them know. I am giving you a chance to correct your mistakes before "My experience" reaches the masses over the internet. Hope I don't have to publish a court notice through releasemyad.com requesting you to appear in the court.