Releasemyad.com — Name change ad did not appear in Vijay Karnataka

I had booked a name change ad for 15th Apr 2021 for publication in the Times of India (BLR) and Vijay Karnataka (BLR). However, the ad did not appear in VK (appeared only in TOI). Raised a complaint with ReleaseMyad. But the case was closed with a note the ad was published on the scheduled date. I have the new paper where it is clearly not there. Phone calls to customer service were not answered. Lost my money. This is clearly a con act.