[Resolved]  Releasemyad.com — Releasemyad.com irresponsible service / request for refund

Address:

Bangalore, Karnataka

1. On 6.1.2014, I have made payment of Rs. 1824/- for placement of a Public Notice advertisement in Kannada Prabha for publication on 10.1.2014 in Bangalore edition (Ad id: 1104201). I had talked to constomer care 3 times to confirm that the ad will be placed on the same day.

2. But, on 10.1.2014 I found the ad was missing. On checking up with the customer care of releasemyad.com they informed me the ad was missing as the newspaper (Kannada Prabha) did not take the ad as they will place only display ad not classified display.

3. On my repeated request, 11.1.2014 they have advised to place ad in Udayavani for cheapest rate and sent a credit note for Rs. 1824/- against ad id 1104201.

4. While booking the fresh ad (same ad matter) in Udayavani I found the credit note "not" working and hence booked a fresh classified ad paying full amount of Rs. 2091/- through icici onling banking facility.

5. Again the ad failed to appear in the newspaper and on repeated followups, on 15.1.2014 they have informed that the Udayvani public notes are published in Display format only and that I am to make additional payments for placing the ad in display format @ Rs. 200/- per cm.

If the newspaper does not accept "classified display" public notice ad why the online programme is accepting order? Why there is no information about non-acceptance of classfied display ad for public notice ads? Why nobody in Releasemyad.com inform in advance about its non-acceptance?

6. 15.1.2014 onwards I have repeatedly requested them on phone and emails to make the ad size 4 x 5 cm and to give the revised rate after adjusting the amount of Rs. 3915/- (i.e., Rs. 2091 towards unpublished ad id: 1104907 + Rs. 1824/- towards unpublished ad id: 1104201.

But, inspite of sending several emails and calling several times to the customer care numbers they have not yet responded nor the money is refunded.

Hence, I request you to kindly intervine in this matter and help me to get my money back with proper compensation for the mis-information and waste of time.