Releasemyad.com — wrongly placed ad in toi

This refers to the classified ad booking 1378278, which wrongly appeared under 'general - no caste bar' (Matrimonial - wanted bride) category on the sunday times of 11th march, 2018, instead of the 'language - bengali' category. I have already written about this earlier and also uploaded a complaint with ticket no. 149769.

However, there has been no satisfactory resolution of this matter till now, which is why i am filing my complaint here, because as far as i am concerned my money is wasted since i am not retting any responses from bengali families.

In response to my complaint, the customer care intimated to me that the editorial office had called me on telephone, and that i had given permission for this alteration on telephone.

I would like to point out first of all that it is highly unprofessional to finalise important details through a telephone conversation, which, as everyone knows can be highly unreliable.in case this has to be done, it is the practice to repeat the changes being made several times and ensure that the customer understands the changes being made.in my case, i was issued no such warning.

Also, i distinctly remember the person at the other end mentioning about putting the ad under 'no caste bar'. At that time i simply assumed that it was a further sub-classification under 'the 'bengali language' classification that i had explicitly requested for at the time of booking.

I could not imagine that my written request (Regarding ad placement) was being altered on telephone and i also distinctly remember that the person at the other end did not warn me that the category was being shifted from the language to the general category.

In fact, i also distinctly remember that the person at the other end asked me whether the ad was for a boy or a girl, to which i had to tell him that i had requested that the ad be placed in the 'wanted bride' category and that he should check my booking. This clearly shows that the editorial office simply called me without going through the full details of the ad. This person not only did not know the details, he also assumed that the ad was to be placed under the general - no caste bar section.

Finally, i would like to know as to why this change of ad placement category, supposedly authorised by me on telephone, was not intimated to me as was done for the subject matter. I feel that correct placement of an ad is just as important as the subject matter.

In view the above, i feel matters should be rectified by placing the same ad under the 'language - bengali' category in next sunday's toi matrimonial section (Free of cost).

A ganguli