[Resolved] Reliance — Balance deduction | |||
Balance deduction by reliance gsm Respected sir, I want to inform you that i am customer of reliance gsm of mobile number [protected]. I do online recharge of rs. 55 on 1-3-2014. Some balance is used by me till[protected]:00 pm and rs. 36 is left in account but when i checked balance on[protected] then its shows rs. 0.014. This mean that approximate 36 rupees deducted wrongly from my balance. This balance is deducted is in between 8 march to 10 march. When i call to customer care then call was disconnected before reaches to customer care person and i call him from another number then they told me “your information was not shown here, call us later” and i do again after a day then told me “system is on updating, we unable to help you, call us later”. But when i call today i.E. 13 march 2014 they told me that “your balance would not be refund, our system show details of three days”. Then i asked him what i do now then he told “ab kuch nhi ho sakta” means “now, it is impossible to refund”. And when i asked any other way to refund money then he start repeating sentences “ab kuch nhi ho sakta”, “ab kuch nhi ho sakta” and “your balance would not be refund” which irritates me and that why i lose my temperament and uses some wrong words, i am sorry for this. Now, i kindly requested you to please take action against him and told him to refund my balance. I am highly thankful to you. Thanks. Yours sincerely, Syed mohd masood ali B.Tech. (Mech.) [protected] Was this information helpful? | |||
Complaint marked as Resolved
I receive call from customer care team, and told him actual problem in detail in a peaceful way. THEN ATLAST RETURN THE MONEY BUT TALK ALWAYS IN A PEACEFUL WAY and in COOL WAY TO THE CUSTOMER CARE.
now, I finally Thanks to customer care for refund my money.
AND HIGHLY thanks to this website, which give us such a beautiful platform.
atlast THANKS.
At-last once again i thanks to the founder of this WEBSITE AND TEAM INVOLVE IN THIS WEBSITE WHICH HELP US THROUGH WHICH OUR PROBLEM SOLVED EASILY. Reliance Communications customer support has been notified about the posted complaint. | |||
 11 Comments | |||
Comments
Dear Customer,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
I've been facing a continuous issue with the services. on a regular basis balance gets deducted. Have really got fed up with the services. Also customer service executives sucks.. They cannot provide information properly and always give excuses of technical errors. Also they hang up on he customer. Please i want my balance to be credited on my account of Rs.28
Sir/Medam,
My name is Umesh Gehlot, I am using Relaince GSM SIM card, and My Mobile no is [protected],
Sir/Medam, I have recharged my mobile on 02nd May of Rs.120 full talk-time but next day when i checked my mobile then i came to know that they have deducted Rs.79 from my account, i was very disappointed then i called to Customer care but they answered that you have made an international call in last night, I requested them to provide the mobile/land-line because i have never made any international call, but they told me that it's against our policy, said we can't provide the no., Then i have requested them for waiver but their answer was same 'We are unable to give waiver'.
Sir/medam, Can you please suggest me that what should i do? because this was not happen only single time, A lot of times i have faced this type of issues.
Thanks,
Umesh Gehlot
My name is Umesh Gehlot, I am using Relaince GSM SIM card, and My Mobile no is [protected],
Sir/Medam, I have recharged my mobile on 02nd May of Rs.120 full talk-time but next day when i checked my mobile then i came to know that they have deducted Rs.79 from my account, i was very disappointed then i called to Customer care but they answered that you have made an international call in last night, I requested them to provide the mobile/land-line because i have never made any international call, but they told me that it's against our policy, said we can't provide the no., Then i have requested them for waiver but their answer was same 'We are unable to give waiver'.
Sir/medam, Can you please suggest me that what should i do? because this was not happen only single time, A lot of times i have faced this type of issues.
Thanks,
Umesh Gehlot
after a certain period of time rs.3 balance automatically deduct from my account...it has now become hectic for me... when i call 198 my call automatically get disconnected...my friends are also facing the same problem... plz do something against it... plz...thnk you
deduction of 30 rs from my cdma number
[protected] and they not giving any waved
[protected] and they not giving any waved
I have a complaint regarding balance deduction from my reliance prepaid account and it's been happening very often and we are unable to contact the customer care. This is totally rubbish. I have lost more one hundred rupees within 1 month as the balance gets deducted in a regular basis and if we try to contact the customer care they do not give the line to agent and end the call...I am very frustrated with this and the pathetic service...I have to make urgent calls but when I try to call I get the IVR message that I have insufficient balance and it's been deducted for no reason at all.
Dear sir
My balance deduct in your company please call me [protected]
Bala cut 36-15-and 10
Please refund my balance
Call me
My balance deduct in your company please call me [protected]
Bala cut 36-15-and 10
Please refund my balance
Call me
I recharged my mobile number [protected] with rs 73 on 18/06/2015 for low call rate and this recharge is valid for three months and personal sim scheme is valid for six month but company deduct my balance as per normal rate. customer care disconnect my number.please solve my problem as soon as possible
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My name is Umesh Gehlot, I am using Reliance GSM SIM and my mobile no. is [protected],
Sir/Medma, I have recharged my mobile on 02nd May of Rs.120 full talk-time but next day when i checked my mobile then i came to know that they have deducted Rs.79 from my account, i was very disappointed then i called to Customer care but they answered that you have made an international call in last night, I requested them to provide the mobile/land-line because i have never made any international call, but they told me that it's against our policy, said we can't provide the no., Then i have requested them for waiver but their answer was same 'We are unable to give waiver'.
Sir/medam, Can you please suggest me that what should i do? because this was not happen only single time, A lot of times i have faced this type of issues.
Thanks,
Umesh Gehlot