Reliance — balance issue

I have 168 rupees balance in the mrng after 1 hour my account balance is 2.48 rupees. What is the reason of cutting my balance. I didnt use net. I have wifi in my place. When i called customer care they told that my number services are stopped for some time. I want 2 know the reason. My services are not provided till now. I want to know the complete information of my account and the reason about citting my balance. It is so unfair to cut 168 rupees of my main balance. I didnt activate any services. When i called customer care they simply told that my services are stopped due to some reasons. They not even told me about the reason. This is not at alla good