[Resolved] Reliance Big Tv — 5 new channels added to telugu regional pack not functiong

chiga123

from Hyderabad, Telangana

Address:

Warangal, Andhra Pradesh

my name is satyanarayana my card no of reliace bigtv[protected].i have lot of issues with reliance dth provider like they change plans without concern of customer and recently they added 5 new telugu regional channels to the pack channel like 844, 845, 846, 847 etc.we felt good the service provider added new channels so we can watch more but the problem here is it showing error if i want to watch these channels it shows error400 are it shows black display with voice are hanging of channels so i called customer care about this problem they are telling that it is problem with your setup box so we will send our technician he charge RS175 per vist and he will solve your problem..here my complain is i dont have any disturbence watching other channels i have issue with the new channels they added i even asked them about the same issue but they are simply telling our technician will come if you register a complaint and you have to pay rs 175 as a charge..i didnt understand why i should pay rs175 because if there is problem in my network are setup box my all channels must have lost must have error400 are signal issues but ihave only issue with new channels they added...so plz kndly give ur feed back to solve this issue...thankyou

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Aug 7, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Apr 06, 2015

Updated by chiga123 my name is satyanarayana my card no of reliace bigtv[protected].on 5/4/2015 at 3;37pm i got call from this no [protected] he said that he was technician of bigtv and asked do u have any poor signals then i said yes i have problem with the signals then i asked him if you visit my house will u deduct money 175rs from my account then he said yes they{bigtv} deduct money rs175 from my account then i said dont come and dont visit me no need to come because i have problem with new added channels which is my main complain again you are telling same story that you will deduct from my account then he said ok sir i wont come i will close your complain then i said ok..but the problem here is technician didnt come to my house and didnt solve my problem but the reliance bigtv deducted my bal 175rs and now they suspended my services my monthly recharge is due on 7/5/2015 which is 235rs now they send me to recharge with rs 392 to activate servieces.then i called to reliance bigtv customer care again i lodged complaint about these issue they given complaint no[protected].here my problem is they didnt solve my above request and they created second problem by deduction of money without contacting me..how can you justify my issue andplz help me how to raise proper complain on reliance bigtv legally so that i can fight on there services and there fraud customer care.plz help me conusmercomplaints.in..thank you

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Satyanarayana,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Satyanarayana,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications