[Resolved]  Reliance Big Tv — channels not able to view since the antenna spare part defunct and to be replaced

Address:

Bangalore, Karnataka

my subcription no[protected], the antenna head is out of order the reliance comp says not to pay the technician any amount, but the technician says to pay money or else he will not service. we asked him to replace and claim the money from company. he had fixed the part and when we refused to pay he took away the part.when we complained to the company they say to contact the same technician and request him to do it. my complaint no is[protected] dated 24.04.2015.this complaint is still not resolved and the relianace company has no time bound, they are very rude to customers.they do not educate the technicians correctly the rules and these technicians take the coustomers for ride. they collect the money from customer and the company also charges the customer for replacing the part as the technician informs them so they collect the money from both of them.