Reliance Big Tv — Complaint not addressed since once one week

Address:

Hyderabad, Andhra Pradesh

Dear All, My Reliance digital smart card no is[protected] registered in the name of Arvind Kumar), i have registered a complaint on 25.04.2015 with above mentioned service request no or complaint no#[protected] and i was told by your executive the service engineer will visit me within 48hrs, i want to understand do they take one week to visit? till now your service engineer didn't bothered to call me ...is this kind of service you provide to your customer? Above all i have called so many times to your call centre people stating that my problem is not resolved and nobody is calling me to visit and the kind of response i am getting is pathetic.Each time some other person will answer the call i have to explain the entire story and in return i will get a very simple solution" our executive will visit you asap", when this asap will be ended, do your executive take one week to visit and nobody bothered to call. From last one week i have not even switched on my TV will you people will refund the money, whenever the amount is due instantly you send the msg to pay the amount but when there is a complaint raised nobody bothered to resolve. I have raised the complaint don't you have TAT to resolve it. Last month in the month of march i have changed the SET UP box also paying 500rs, it just one month i am not getting any channels. Two days for the same issue i have not even gone to office thinking your executive will visit ...who will bear my loss? The service which i am getting is pathetic and the kind of response from your call center people is even more pathetic. Last day i have spoken to your supervisor Mr J SUNIL KUMAR( Emp code : 670008), i have told him the total problem even informed him no executive called me or visited me to resolve the issue, he also replied stating executive will call you ASAP but entire day went off but nobody bothered to call me. PLEASE EXPLAIN WHAT IS THE TAT AND HOW LONG WILL YOUR EXECUTIVE WILL TAKE TO VISIT AND RESOLVE THE ISSUE. DO THIS TAKE ONE WEEK AND DO I HAVE TO FOLLOW WITH YOUR CALL CENTRE PEOPLE OR THEY WILL CALL ME AND CONFIRM THE STATUS. IF YOU ARE NOT WILLING TO SOLVE MY ISSUE KINDLY REFUND MY MONEY BECAUSE THERE ARE SO MANY OTHER DISTRIBUTOR IN THE MARKET WHO GIVE MUCH MUCH BETTER SERVICE THAN YOU. ATLAST I ONLY UNDERSTOOD THAT YOU DONT CARE FOR YOUR CUSTOMERS . ATLEAST EPECTING A FAST REPLY.