Reliance Big Tv — Dish antenna not working properly. "unethical behaviour"

Address:

Vadodara, Gujarat, 390003

We are reliance big tv customer since 2008 from gwalior then satna then itarsi then now at vadodara. Having one plus one connection.
Recharge was made on 02.06.2015 for rs. 3600.00 for one year. The same exausted again recharge of rs.3000.00 made on 25.02.2016.A/c no.[protected].
Unfortunately recharge made on a/c no.[protected] instead a/c.[protected] my existing account.
My request
I) close my a/c no.[protected].
Ii) reinstate services of a/c.[protected] my existing account.
My complaint:
We are not getting signal from 16.03.2016 morning & same was informed to local service centre of vadodara gujarat 390003 their mobile nos, are [protected], [protected],[protected].
Today two boys came & it was told to replace dish antenna whereas it was working properly.
In such circumstances my request to control such people for turnishing image of the company & resolve the issue at earliest.
Thanks
Shaukat k shaikh
E-103, sharnam solitaire
Bh fatehganj p.O.
Vadodara 390003