[Resolved]  Reliance Big Tv — Fraudulent Service

Address:

Bangalore, Karnataka

My Customer ID number is[protected], in the name of Lakshman K K and registered under the telephone number [protected]. Initially around 15th October I had called the customer care and raised a Service Request No:[protected] for Faulty Remote.However, even after 10 days there was no response and they closed the ticket without delivering the remote. They charged a sum of rupees 225. Consequently I called up on 27th October to check on the message I received that they have charged 225/-. They informed that the ticket was closed and hence charged. However I had not received a new Remote Control yet. The representative over the phone created a new Service Request No:[protected] and informed that we should be getting a remote soon. Its been 8 days since that and we haven't received any response. There are many loopholes that I see here 1) The agency who deals with the delivery of the remote has closed the ticket without delivering the service. Amount charged for NO SERVICE. 2) The representatives in the call center have no clue about the same. 3) The reps are continuously reading out their cal center scripts than attending to the customer's concern. Its been close to a month and we are not able to view the TV and we are charged for the service. I would sincerely request the Authorities to look into this and provide justice.