[Resolved]  Reliance Big Tv — irresponsible and unattentive customer service

Address:

Bangalore, Karnataka

As per the technician that we called after the digital boc of reliance had issues over and over again giving errors[protected] etc we managed to get hold of a technician after calling repeatedly for days to the reliance customer service which is most of the busy or dont response. I spoke to the customer service person and addressed my problem and asked him to book a complaint and give me the docket number to which he behaved rudely and told that the system was down and could not register the complaint please try again later and hung up the phone. Again after several tries i managed to talk to the representative and he agreed upon sending a technician who took his own sweet time to come and rectify. He says the box needs to be replaced to a new one and would cost 500rs/- . I agreed upon and got it replaced. The company calls me up over and over again to remind me that i have due of 500rs to be paid. When they want the money to be paid by the customer they keep calling but never attend to a customers problem. After managed to make the payment of 500 + 120(the channel pack) i managed to watch the television for two days before the box stopped functioning again. The same old procedure : 1. Keep calling them 2. Wait for them to repsond and if they do yell at them and ask them to fix it. 3. Hear their abuses and manage to get hold of a technician who says will be here in sometime. 4 wait and wait for days before he comes and checks. I am fed up of this service and tired of complaining over and over again. Its a waste of time and money. I request you to kindly help me solve this issue and get this customer service help customers better. Thank you.