[Resolved]  Reliance Big Tv — Newly installed Set Top box not working properly

Address:

Jamnagar, Gujarat

My cutomer No is .[protected]. (1) The customer care no [protected] is not responding / no cutomer care executives attending the call. (2) I got replaced with new set top box 3 days back. But the new (look like an old one) set top box is also not working properly. In an hour, 2-5 times it restarts automatically and some time it stops working showing the message "Loading in progress" or a blank screen. Many times we have to remove & reconnect the power adaptor out put to the set top box to start.. Pls resolve the issue on priority.