[Resolved] Reliance Big Tv — No action taken against complaint registered over a week ago | |||
I am an existing customer of Reliance Big TV (Smart Card Number:[protected]. On 21-September-2014, I registered a complaint for non availability of Digital TV Services (Complaint Number:[protected]. In spite of repeated calls to your customer care number ([protected]), there has been no action from your end over a course of full 7 days. While I can understand that some times, due to high inflow of complaints, there could be a possible delay in addressing customer needs. However, I cannot understand what circumstances can lead to the complaint being not addressed for a week. That too when I have been constantly reminding your on-call support engineers on daily basis.To make the experience more sour, the on-call engineer blamed the field technicians for their inaction. It clearly depicts you in a bad light, highlighting the lack of harmony between your support teams. I request you to please take cognizance of my complaint and take necessary action on priority basis. Awaiting your earnest response. Thanks & Regards, Aashish Kumar Taunk Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
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