Reliance Big Tv — no confirmation has been provided

Address:	Lucknow, Uttar Pradesh, 226010
Website:	reliancedigitaltv.com

I have pre booked for Reliance BigTV, after paying the pre book amount(499), they haven't provided any confirmation of 'order received'. And even after contacting to customer service who said that confirmation order number will be get delivered in 24 hours. again contacting after 24 hours, to the customer care they said that if the amount have been deducted and if it has not been refunded into your account, you would consider that your order has been placed and our person will contact you in said date i.e 30-45days to deliver your order. I have attached the transaction snapshot from my bank statement.