Reliance Big Tv — non installation of connection

I had booked new connection under your new scheme having booking id is a 12518542 on 16/03/2018 and made the payment of rs. 499/-

But till date no connection is provided even 110 days has been passed and also no update has been provided from your end. And even your toll free number never connect.

Kindly do the needful to provide the connection timely or refund the amount...