[Resolved]  Reliance Big Tv — Not activating my Old connection

Address:

Bangalore, Karnataka

I was not using my reliance Digital TV since last 7months. I wanted to re-activate the connection . My smart card no. is[protected]. I tried to call customer care several times but i was not able to connect. The line is getting disconnected as soon as I enter my Smart card no. I have mailed the customer care several and they reply back telling that it will solved within one business day but nothing happens. After some 30 days i got a call from a person who told me that he is from BIG TV . he told me that i need to take a new connection for that i ahve to pay Rs 2190/- . When i asked him about my old setup box and dish, he told that i cannot use it and i need to buy a new box and dish. He also told that he can informally take my old box and dish and give me Rs 200 /-. When i enquired with some people that told me i need to pay only for my smart card reactivation. I feel it is totally unfair from the RDTV guys for their service, support and communication. I feel really frustrated with the service and want to know how to take up this matter which i feel is totally nonsense from BIG TV