[Resolved]  Reliance Big Tv — Poor service and fraudulent charges

Address:

Thiruvananthapuram, Kerala

Smart Card #:[protected] Hi, This is regarding a service request #[protected] that I had initiated on 14-07-15. I was telephoned by your representative and told that service box was not available and that I would be let known of the status when it was available. I was then called 2 days later to say that the service box was still not available. Since I was not able to view the channels for 2 days, I took the route of getting it fixed locally. Hence, requested to cancel the service request. Throughout the whole procedures above, I was never informed that you have a policy of deducting service charge for a service that never took place. It is not a customer's fault that you do not have proper means to solve technical faults. I received a message saying that Rs. 175 has been deducted from my account. Now Reliance is responding to my queries as if they were ready to fix the problem and that I did not give them enough time for resolution of the complaint. Please be informed that your only policy is making a food of customers like me and finding means to put the blame on the customer for all faults. Even if I had given you 1 full month, you would have kept on escalating the date further. Therefore, I request all the customers of Big TV to be beware of these fraudulent people.