[Resolved]  Reliance Big Tv — Repair not done and not responding

Address:

Visakhapatnam, Andhra Pradesh

Hi, I am writing to express my strong dissatisfaction with the Reliance digital tv services provided to me. Smart card no:[protected] It was never expected that being Reliance the giant conglomerate is doing business in completely unprofessional way and poor customer service and relations. To start with, on October 12, 2014 my resident city Visakhapatnam, Andhra Pradesh was struck with natural calmity Hudhud Cyclone. With the effect, my roof top dish was misaligned and hence i am unable to view/use tv services. Immediately (after 3 days as soon as I got telephone signals) I have complained via customer care regarding the damage and requested them to rectify, till then stop my services. Complaint 1: Stop my services till the repair - to avoid deduction of amount. After one month (Nov, 2014) I received messages saying my account is suspended of lack of funds in the account. How can a service provider can deduct all the money for the service which I did not (can not) use? Complaint 2: I have called million of times to customer care number to rectify the problem but no one has answered. Because of that in a day (daily) I tend to lose 2 hours in call hold till customer service executive to respond (in vein, no one answered). Fortunately after 45 days, I received a call from Reliance itself, asking the complaint. I explained them and raised a service request. After few days the service request was resolved at your end without taking any action and not even a feedback was asked. Service request no.[protected] [protected] [protected] I again recharged my account with Rs. 350/-. I request you to please stop deduct this amount as well till the repair is done. It's been 2 months after repeated complaints still the problem exists and no action was taken. I look forward to hearing from you as soon as possible. I would like this problem to be resolved effectively without any delay in further. I expect a letter of explanation as well as a substantial refund of money in my account. Unless this is forthcoming, I shall have to take matters a step further. Please contact me at the below address & phone no. Your prompt action will be appreciated. Best regards, Venkatesh Gopi +91 [protected] +91 [protected]