[Resolved] Reliance Big Tv — Set up box not working

sugthiy

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

My Smart Card number[protected], Reg mobile number [protected]. I have raised complaint on 08-Oct-14 that set up box is not working. They said in 2 business days a technician will attend the problem. But still now (13 Days) no one has turned up . I keep on calling them daily and they are saying it will be resolved shortly After repetitive calls, on 17-Oct-2014 (Friday) they transferred the call to Mr Rajesh - Senior guy in Technical team. He promised the technician will surely visit on Monday and will change the set up box As no one has turned on today (20-Oct-2014), I tried to reach Mr Rajesh and the cust care executive says he is busy on another call or not in office. They transferred the call to speak to another lady from Technical team, she is laughing and telling to wait for one more week I still have 6 months subscription and 200 rs in my account. So please help me to proceed further

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Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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Comments

sugthiy

from Chennai, Tamil Nadu

Hi,

I got a call today morning from Technician and asked my address. He said his area is Perambur and he will not look into medavakkam area.

I have been using this connection in the same address from the time of installed. I got a message, that my service request no[protected] is closed. I called to customer care and spoke to technician Yuvaraj. He said some confusion in the address and that is the reason they closed.
He opened a new service request[protected]. I didn't understand the reason of closing the ticket and do I need to again follow up from the begining and have to wait for 15 more days to get the call from technician?

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

umeshraovasudeva

from Hyderabad, Telangana

The set up box is giving problems. Some times when the remote is pressed power does nor show. Some times it comes of it after a few minutes. Today even after one hour the power is not comming

vpg5

from Khatauli, Uttar Pradesh

ID [protected] Set up box not working. Given the complaint three times nobody turnup.
Mariamma Mathew
Padinjattethil House
Keezhvaipur
[protected]
[protected]