[Resolved]  Reliance Big Tv — Seven Times Incorrectly Balance Deduction in 2015

Address:

Chennai, Tamil Nadu

Writing to you in regards to the balance deduction- this was the seventh time my account was debited for incorrect balance deduction and each time i had to call the customer care and get the refund back. This is totally mismanagement and you can't get away saying sorry or i apologise for the inconvenience. Do you do the same thing with all customers or this is reliance policy to deduct the amounts and let customers call and ask for a refund. If they don't the money is ours. I have keeping a track of the request no's in this year 2015- Last year too was the same problem. 1.[protected]/4/15 2.[protected]/4/15 3.[protected]/4/15 4.[protected]/3/15 5.[protected]/1/15 I need an answer from the senior mgmt ASAP. Do you have control policy around this so that people are not charged unnecessarily. Even the last request that i raised for[protected] reliance sent me an sms saying that your request for refund has been processed, thank you for being with reliance. and no refund balance was credited back and when i called in the morning they say it was all correctly charged and its not a incorrect deduction. I don't trust you, this is why i have given the request no's for you to understand how unethical your damn company is and i have checked my logs and i saw that out of 30mins i have been provided under 799 plan i just used 25 mins that day still i was left with 5 more mins and no balance should have been deducted. You called yourself RELIANCE COMMUNICATION- you have a crap communication system. Please adhere the request and process the refund ASAP.