Reliance Big Tv — Unauthrised debits

Address:

Rangareddy, Andhra Pradesh, 500060

Dear Sir/ Madam, I am a customer of Reliance Big Tv (Smart Card No.[protected]. Today I had received a call from Reliance customer care center, that my Reliance Digital TV Smart Card number[protected] account balance is ZERO, and asked me to recharge immediately, otherwise services will be disconnected.. With reference to Reliance Big TV mail dated 7/4/15, they have mentioned that "As your Set Top Box is downgraded from HD to SD, hence the waiver of Rs.1290/- (3 months Platinum pack price) is credited in your account on 06/04/2015". With this amount my a/c balance becomes to Rs.9212/-. From that month they have to deduct Rs.86.80 per month as my package is "PLATINUM PACK" for an year. Surprisingly, while I am going through my a/c. today, my YEARLY PLATINUM PACK was changed over into MONTHLY PACK. Without intimation Reliance Big TV has changed into monthly pack from YEARLY PLATINUM PACK. I never asked or mailed or called them to change over into monthly pack. Who asked you people to change over from YEARLY PACK to MONTHLY PACK. PLEASE LOOK INTO THE MATTER AND ARRANGE / INSTRUCT RELIANCE BIG TV TO CONNECT THE SERVICES IMMEDIATELY FORM TOMORROW AND ARRANGE TO CHANGE BACK IMMEDIATELY FROM MONTHLY PACK TO YEARLY PLATINUM PACK AND CREDIT RS.3497.32 TO MY A/C., WHICH WAS DEDUCTED FROM MAY TO DEC 15 FROM MY A/C. Please acknowledge the receipt. G RADHA KRISHNA [protected]