Reliance BigTV Complaints & Reviews

Hi
I am soudan srikanth from hyderabad. My reliance big tv booking id is 12514447 dated 08 mar 2018. As per my booking i got a new connection (Received and installed set top box details ca id-042a3362, s/no-[protected]) on 02 oct 18 and i have paid rs 1750 against this connection. But till now my account has not been activated. When i contacted the person who installed my set top box they are demanding rs 250 extra to get my account activated. When i refused to pay extra amount they are telling that unless i pay 250 rs my connection will not be activated it seems. This is very unfair and cheating public by demanding extra money and spoiling the reputation of such a big company (Reliance). Please take necessary action on this matter and kindly ensure my account gets activated on top priority. The details of hyderabad distributor is akash - (Mobile no-[protected]), his office no is -[protected], [protected]. Even after paying full amount my account is not activated. This is very ridiculous and pathetic treatment to customers. Please do the needful..

Dear sir
I want to inform you that i have deposited rs 499/- to reliance big tv through online for pre booking in[protected] but till now i don't get my dth box and company executives say me that they don't get any details provided by me to them. So i am requesting to you that please do the needful on it. I attached photos of payment details so please find the attachments and please take action against them.

I have orderd a connection 24 th of july 2018 by paying 499...
At the time of orderind pg they have said that the connection will be processed to you within 40-45 day now it above 3 months...
Every time i call in the serive centre first few call will not be answerd... After when they recive the call... They talk rudly... Then they have same one line to speak that your connection has been dispatched and will be deliverd to you by 1 week...
After 1 week when you call they have the same excuse...
I am tired of it...
Please look into the matter...

I called several times at customer care for resolving my issue. And that fellows are knowing cut the phone calls. They are not even escalating the calls too. They don't listen properly what we are saying our issue.

Worst service I have ever seen.

They are not even giving consoling no. And not able explain complaint details

Asking the details they are discoonecting phone call. Worst service...

Reliance didn't install my setup box on given time (30-45 days) as promised. I was make my order on 3rd march 2018. Now, i want my refund of 500/- back. But nobody giving me right information about this.
I called on customer care for refund on many times. They told me they have no information about refunding and they suggest me to do mail on [protected]@rbtv.in.
I also sent several mails on [protected]@rbtv.in. But didn't get any update.

Now, i have purchased other setup box from market. So, i need my refund only

Bank info sent on [protected]@rbtv.in and also attached

Regards,
Abhay
[protected]

No person from your side has come for installation till date.
I had received email on 13-jul-2018 as under:

Dear customer,

Congratulations! For booking your rbig tv connection. Installation will be done between 30 to 45 days. Your booking id is 14555824 and no of connections 1

I express my dissatisfaction with your services. Pl ensure installation.

I have a my booking ipplied for pre booking of rbig tv on 11/03/18 my booking
Id is a12919367 as per the message (Congratulation for booking rbig tv connection installation will be done between 30 to 45 days. Your booking id is
A12919367 and no of connection 1)

Connection will be done 30 to 45 days. Today is the six months passed no reply and answer from company. While contacting the toll free number onlybusy tome or not answering no proper reply rs. 499 is paid already.

Please install set top box immediately as per your commitment.

Abdul hakim kukda, kukda building, chhipa mohalla, kuchaman city-341508
(Rajasthan)

You could not installed reliance big tv set top box to till date against my booking id of three connection booking id[protected]date-06/03/18, b. Id[protected]date-06/03/18, b. Id[protected]date-01/04/18 if you are anable to installation can you return booking charge of three set 1497rs within 10working days otherwise after that i wi going court against you. Thanks you. Jayendra singh kathait
. Ph - [protected]
Email: kathait. [protected]@gmail.com
From dehradun uttarakhand

I have booked a connection on mobile no [protected] i received a call from their installer on 2 09 18 but he said he has no work order so many times i have mailed & contact at their customer service number but everytime replied that our database is not showing your booking details why please reply & installed the connection booked on 1st march 2018 details attached payment details for pre booking receipt cum invoice no dl[protected] smart card no 12506607 transaction reference no lic[protected] payment date & time[protected]:03:20 payment amount 499 payment mode debit

I have booked a connection on mobile no [protected]
I received a call from your installer on 2 09 18 but he said he has no work order
So many times i have mailed & contact at your customer service number but everytime replied that our database is not showing your booking details why
Please reply & installed the connection booked on 1st march 2018
Details attached
Payment details for pre booking
Receipt cum invoice no dl[protected]
Smart card no 12506607
Transaction reference no lic[protected]
Payment date & time[protected]:03:20
Payment amount 499
Payment mode debit

Booking id: 14556659

Description: i have booked reliance big tv connection on 25 july 2018 by paying rs. 499/-.

Now its more than 60 days and the installation not done. I am contacting every 7 days duration and every time they told that your connection will installed within a week since september 2018. Even they not refunded the amount.

Desirable resolution: request for a refund.

Thanks
Manoj
[protected]

I ( Priyanshu Maheshwari) booked reliance big t.v on 18/05/2018 4.5 months complete they didn't install yet however from last one month on every call every week they said to wait for 1 week, but every week when completed i call them again and they told me same to wait 1 week more even i ask them to talk with their senior/ manager they told he/she busy with some call i don't understand where they are busy with family call ?, i ask them to clearly told they install or not but seriously they learnt only one line that wait for this week nothing esle so i don't know how the hell they will install and when because these ### have no clue what one week stands for, i again request these ### to tell whether they install or not ...so that i restart my tatasky dish t.v again

I have booked my R big tv on 31 march. And still having the same problems as all the customers. My booking id is A12964782
Even after contacting to the customer care a lot of time the respose all the time is too bad. Now they are disconnecting the call without answering and these types of things annoying me a lot.
I am waiting for the last 7 days and after that i have to knock the consumer court's door.

Reliance Big TV committed for installation of Satellite DTH TV in 45 days after booking. However its more than 120 days for advance payment of Rs. 499/-, still RelianceBigTV has not installed set top box / DTH connection. Everytime when customer care is called, it is assured that that installation will take place in 5-10 days. however no installation is done. Again, after calling customer care, new date is given. I called customer care, at least, 15 times. But of no use

I am tired of following up for Reliance BIG TV cable connection.

I am continuously trying to get my installation status from last 1 month.Leave installation these people didn't have the courtesy to response to the mail.

There customer care is so rude, they didn't know how to talk.

I have applied for the connection on 1st March 2018, today is 2 Oct 2018, its been more than 7 month. Shame on you people.

Neither they are refunding deposited amount.

My Booking ID : 12506761 . I have made two booking for two connection, deposited with them Rs 998.Now they are neither refunding my amount, saying they didn't have any provision for this .

Sir,
my name is jitendra jena, at/po-kanisi hata, via-golanthara, dist-ganjam, odisha, pin-761008 . I have book the reliance digital tv on dt:-25.03.2018 . My booking no is :[protected] the installation time of the big tv to our house between 30 to 45 days from the booking date but till now i do not have the connection . When ever i call the customer care they told me wait for 1 weeks, there after i do not get any installation

Hi sir/ma'am

Pre-booking id[protected]

After a long wait, installation date changes after every week from 31july & today's date is 2 october & the booking date was 16 june. So i have purchased new setup box. Now there is no need of reliance big tv setup box. Now i want my refund as you didn't fullfill your promise which you give at time of booking. Kindly refund my 499₹.

Name - chaman barbudhe

Reciept no. - mh[protected]

Booking id[protected]

Transaction reference no. - ncmp[protected]

I will be thankful to you.

I have booked r big tv on 18th march 2018 and paid rs. 499 by paymun. But till now i don't got any call from rbtv office. For your reference i add my booking details. Your payment (Id[protected] of rs 499.0 for reliance big tv is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj. congratulations! For booking your rbig tv connection. Installation will be done between 30 to 45 days. Your booking id is a12940319 and no of connections 1. Kindly install set up box within 7 days otherwise i booked a consumer case against you.

Sir
I have booked online for big tv connection and booking id allotted 14558721 by deposited rs.499/- on 03rd sept2018 but still it is not installed at my location while contacting local dealer they replied there is no amount showing deposited in their records so they could not install. Kindly do needful of above.

Vivek kumar khattri
[protected]

Dear sir
I complain i received a message dear customer welcome to the independent tv family your customer id is [protected] and your offer activated is freedom 1999 happy viewing
And second massage
Dear customer your payment has been updated with inr 1500
Thanks independent tv
And last massage
Dear customer your service requests number has been closed please call [protected]
For further queries
Independent tv
But i have no receive our setup box
Till date so please action my complaint
I going consumer court agains comapany and local dealer