Reliance BigTV Complaints & Reviews

My complaint against reliance big tv. I have reliance big tv past 7 year's smart card no.[[protected]]. My tv connection was lost yesterday evening and when i try to contact with customer care there is no response and if some body picking the call they repeted same massage we will look in this issue and still i am facing this issue i got the error code 400 singnal loss. And that customer service is very poor of this service provider...

If anybody look into this issue and take responsbility it's greatfull to me otherwise i have to think about the change service provider...

You can reach me [[protected]]

Thanks and regard's
Trilochan samal
Email-id - [protected]@gmail.com
Bangalore

Hi,
This is further update, on the initial complaint. Right now non of the channels are playing, I have subscribed for 1 year and it's just been 5 months and non of the channels are playing. On calling the customer care several times they are giving a standard reply "This will set itself right in two days" and they are advising us not call them back. They are giving a complaint number for the issue so no way to follow up. On asking them for a complaint/reference number, they disconnecting the call unceremoniously. They cut the call if we ask for call transfer to the manager as well.

I have raised a complaint in Reliance Big TV portal as well, but as expected I haven't received any response.
So I am not finding any other route to reach them, kindly help.

Card No:[protected]

Thanks,
Umesha.

Hi

My complaint against reliance big tv. I have reliance big tv past 2 year's smart card no.[protected]. My tv connection was lost yesterday evening and when i try to contact with customer care there is no response and if some body picking the call they repeted same massage we will look in this issue and still i am facing this issue i got the error code 400 singnal loss. And that customer service is very poor of this service provider...

Dear sir
I am using reliance big tv from last 8 to 10 years. But from last few months i am facing issue of many of the channels not working and from last 30 days all paid channels are blocked. Now all free channels also not able to see. After trying to register complaint in customer care no one is answering the customer care number as well as written complaint also sent on their mail, but no reply till date. On top of that i have subscribed is reliance big tv for next 5 years and now i am facing issue for getting the service from reliance big tv. I want to launch a complaint against reliance big tv for worst service and false commitment.

Hello sir
My name is amar jeet my booking date 2 march 2018 not installation 15 april 2018 tomorrow his last date. Installation timeing 45 days. And costumer care not connect senior supervisor... My call
Try the 1 week connecting senior supervisor but not connect my call
Wire charge not mention this side but costumer care inform me 12 rs. Mitter wire charge 10 mitter provite free
Please sir
Inform me this mail id [protected]@writeme.com
[protected]@outlook.com

Sir/mam, i am surendra yadav from kaval byrasandra r. T nagar bangalore. Ihad recharged my reliance big tv with an amount of rs. 250 on 29th march 2018. But the channels are not displayed only some handfull of channels are shown like set, sab, rishtey and other channels like zee tv, &tv, aaj tak, star gold, zee cinema are not shown. I had called on the customer care number on 2nd april and they told me that it will be resumed by 10th april, 2018 but till today nothing has happened. Its about 16-17 days but the channels are not resumed till today. So i request you to kindly look into the matter and provide mea solution as soon as possible. My email address is
Surendra [protected]@gmail.com

I had paid booking amount of rs499/ through debit card. Transaction id is[protected] (Icicibank). My name is murlidhar golani & mobile number [protected]. Amount was paid on 1st march 2018.
On 1st march a message from your number 51234 had confirmed the booking. However no booking reference id was given.
Please arrange to give me the booking id and inform when installation will be done. Please note that 30 to 45 days installation period committed by you is already over.

Murlidhar golani
202 sindhi colony bani park jaipur 302016

I'm pasting copy of message received from you (51234) on 1st march 2018

Congratulations! For booking your rbig tv connection. Installation will be done between 30 to 45 days. Your booking id is 0 and no of connections 1

They promised that channels will be resumed soon in next 4 days for past one month and suddenly on 15 april 2018 morning it was flashing poor signal and when we called and checked around 7.45 am one representative says within one day time the problem will be resolved and other representative says within one week it will be resolved. Highly disappointed service.

From the month of march reliance big tv is enable to provide us our package channels after recharging of yearly package.
Channels :- all star channels, all zee channels, all sports channels, all regional language channels
From last one month costumer care told us that your channels start in 3-4 days but they are unable to do it.

Whenever call to customer care, they are like sir we will give you in written, in mail and sms, every time this people take the mail id. But they are unable to provide in written.
Even i can name some of the senior customer care service executive, who are unable to fulfilled their commitment.

Sir, i am ravi makadia. I pre booked reliance big tv new connection with rs. 499 on 8th of march also got the confirmation massage with booking id. My id is 14512439. As per their policy provided on web site it is mentioned thst the connection will be provided between 30 to 45 days. But today is 14th of april, day's are almost over but installation is not provided till now. Whenever i tried to call customer care it says that "the number you are calling is incorrect". So please help me to get the connection or refund. Also take strong action against this company for frauding people.

I have not received any update about the installation of reliance big tv which was prebooked on 1st of march 2018. Every time i call customer care they told me ' wait for few days, installation much din me ho jaieaga'. But still now i have not received any hardware. So reply when installation will done. If installation is not done refund my money. Waiting for your reply as early as possible.

Hi,

Not sure whether this will be notified to reliance. My card number is[protected]. I have recharged for an year. No proper customer support. No one to reply to emails. Every time they are buying time. More than 5 months several channels not coming. Please forward this and ask them to refund the full amount.

For the past 1 week, no channels are coming. It says weather is bad either at our home or at the broadcast office (like this). I have been calling the customer support from last Friday. Everyday they are saying it will be resolved in a day. Today they said, it will be resolved in 72 hours. I am hopeless and don't want to continue the service since they are not treating customers as humans. They are not listening or transferring calls to seniors if we request. They disconnect the call while we speak.

I have subscribed for one year recently. I need the way to cancel it and get refund. They said they can't cancel it. This has to be escalated to higher officials of that company.

I am having worst experience with Reliance Mutual fund as well recently since they collected cancelled check from me to NEFT the policy amount but they send the cheque to my old address without informing me. So no process in their products. They are least bothered about customers.

Thanks,
Venkat

Hi,

This is to inform you that i have recharged my reliance big tv dish on 7th april for amounting rs 399/- & still we are facing the issue as error 200. You guys are least bother to solve the query even on toll free no. An executive name saurav was repeatedly asking me to call tomorrow rather then listening to the issue faced by customer. We should have refered some other service provider. We are really dishearted with the services provided by reliance.
Well this is to let you know that if its an technical issue better sort it out asap or else we can move ahead wit harsh decision of consumer court/ forum. Please treat this as very serious note

This was never expected from reliance

Name :- praveen shetty
Big tv no :[protected]

My smart card number is[protected]. I'm using this product since 2008. But since november 2017 i felt this product is worthless and no one is there to supervise. All toll free number are inactive. Also ennumber of channels are blocked. Being a customer we have a right to know the reasons for your careless service. The people sitting in toll free number are very useless and very unprofessional. Even i paid your charges why your company is unable to provide the promised channels. And also not bother to attend customer calls. Please let me know why i should not approach consumer forum's for your unresponsible products. Regards

Have made prebooking on 05.03.18 for hd hevc setup box by making payment of rs. 500 online through the company website ie. www.reliancedigitaltv.com.

As per the website we were supposed to get the connection within 30 - 45 days.
But we are still waiting for the confirmation of the payment. We do not have a confirmation/booking number to track.
Multiple calls to their customer care number yield no results. We get the same response
- you will get the confirmation number in couple of days.
- there is no supervisor talk to
- the back end team will

I booked for a new reliance digital tv connection by paying 499 rupees on 1st of march and it was mentioned that the installation will be done between 30-45 days. Today is 13th so it has been 44 days and they haven't come for installation and i don't think it will be done by tomorrow. When i call them those people don't know anything about this and are not giving any date by which it will be installed. I have also mailed them several times, but no reply has come from them. I am worried that the money will not be refunded. Please help.
Booking id[protected]
Dr of booking march 1, 2018
Thanks

I'm a big tv customer using telugu channels package, from past 2-3 months there is a issue going on as i'm unable to view the channels, i tried calling to help line number but there was no proper response from everyone and was simply disconnected my calls every time. I requested to transfer the call to there supervisor or floor manager, but no one was feeling to do that and was simply keeping in mute, i don't know why these kind of people's has working as a customer care executive. One of the waste service in hyderabad. Really feel shameful for using big tv and i won't to disconnect the service so help me out with the procedure

From last month reliance big tv is enable to provide us our package channels after recharging of RS 350
Channels :- All star channels, All zee channels, All sports channels, All Marathi channels
From last month costumer care told us that your channels start in 3-4 days
If you not enable to start our channels In 72 hours then we will change our dish TV company

Dear sir/madam,

I have two issues with reliance big tv, i have made pre order on 3rd march 2017 and money got deducted from my account, due to server issues the page was disappeared. I was waiting from rbig to return my money to account. It was not happened.

On 8th march again i made one more pre order and got immediate booking id: 17500577. After few hours i have received one more booking id as 12523826 and it was said as booked on 3rd march.

Now i have two pre order booking, i asked them to cancel one and return my money. But they are not responding over mail or phone.

2nd issue is.. After 40 days waiting still i have not received my dish connection at my home.

Very worst service by reliance and i don't expect this kind of third grad service from reliance.

Thanks
Velu. K. P

Hello sir/madam..
We are paying around rs 250 per month as per subscription pack. But for us available channels are only around 40. All other paid channels are showing the message of "channel was temporarily not available.. Will be resume (Solved) within 4 days". This message was continuously appearing from last 3 weeks but still they are not solved it. When we call the customer care they are saying the same thing but still same problem. We are really sad about this.. They are cheating their customers... Please take necessary action on this.. Thank you.