Reliance Bigtv — big tv channels not getting

Big tv smart card no.[protected].
We are not getting majority of the channels and regional language (Kannada) channels the day when reliance announced that big tv is closing and merging with tata sky. But no merger and finally we are not getting the channels in the package. We have paid the package amount in advance. If this continue, we will be forced to go out and complaint to the related department of i&b.