Reliance Bigtv — error 200 unsubscribed channel showing

Address:

Khagaria, Bihar, 851204

Dear sir

I have recharged on my smart card no[protected] with rs 215/- on 14 october 2017, but its showing below error message in my tv.

"error 200 unsubscribed channel"

I have also trying to contact customer care but can't connect with customer representative only saying its invalid number. Please take necessary action at your end as early as possible.