Reliance Bigtv — false commitment/ harassment by reliance big tv

Sir,

I have made Pre-Booking for Reliance Digital TV Connection on 19-Mar-2018 and paid INR 499/- for the same. As per the official site the installation has to be done maximum by 45 days from the date of booking. Now almost 50 days has been passed but the installation has not been done yet today. Also i have received the a SMS from Reliance Big TV informing that the DTH installation shall be started after 15-Jun-2018. It means they are asking for 45 Days more to wait also there is no specific date mentioned there when it will finally installed at my place. When i called the customer care & ask to cancel my order & refund my money back as they failed to complete the same within the specific period of time. They refused to do so & asked me to wait for installation. After that i asked her to transfer my call to her senior, she also refused to do so & disconnect the call.

I am no more interested to buy this product now. Please take appropriate action & arrange the refund.

Thanks

Vishal Lamba
Mob. [protected]