Reliance Bigtv — i pre booked reliance big tv new connection with rs. 499, but installation is not provided

Sir, i am atanu rskshit. I pre booked reliance big tv new connection with rs. 499 also got the confirmation massage with booking id. This offer is launched by reliance big tv on 1st march. As per their policy provided on web site it is mentioned thst the connection will be provided between 30 to 45 days. But today is 5th of april, almost 35 day's is over but installation is provided till now. Today when i tried to call customer care it says that "the number you are calling is incorrect". So please help me to get the connection or refund. Also take strong action against this company for frauding people.