Reliance Bigtv — installation not done and not ready to refund

Address:431603

I've booked 2 connection for rs: 499/- each for pune & nanded but still i've not received a call or mail of confirmation of my installation & i tried calling the customer care for 3 mon nobody received call & now they are not ready to refund my amount.
Booking id: 14512304 & 14512305.
The executive just kept the call without listening my whole conversation.
Please refund my amount as i am not required your connection.
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    Reliance BigTV Address
    6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
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