Reliance Bigtv — installation pending for booking of march-18

Address:

Panchkula, Haryana, 134102

I had booked a connection in march 2018 under reg no. 14535297,
I was told that it will be installed with in 30-45 days, thereafter it has not been installed till date despite regular follow up with your customer care team each time they are saying to wait for 7-10 days, its been approx 6 months passed and still have no clue when it will be installed.
You are requested to please look into matter and do the needful or confirm if it is not possible to install and refund booking amount.