Reliance Bigtv — instillation of set top box

Sir.
Mane 03/03/2018 ko settop box book krwaya tha. Jiske liye mne 499 ki amount apne debit card se ki thi. Jiske liye mujhe btaya gya tha ki connection 45 din tk mil. Jayega. But aaj 7 months ho gye h mujhe settop box abhi tk nhi. Mila. H iske liye mne kai bar toll free no. [protected] pr call kiya wha se mujhe hr bar btaya gya ki bus 5/7 days mei settop box mil jayega. Mere pass company ki or se ak message bhi aaya tha jisme mujhe 15 june tk settop box dene ki baat khi gyi thi. But asa kuch bhi nhi huwa. Uske bad bhi toll free no. Pe call ki prantu koi satisfactory answer nhi diya gya. Last monday ko mne toll free no. Pe mr. Parwej se baat ki unhone mujhe btaya ki aapka settop box dispatch ho gya h 5/7 din mei lg jayega. Is baat ko bhi aaj 10 din ho gye h. Isse to lgta h ki company k dwara consumers se chhitingbii ja rhi h. Or consumer k paiso ko loota ja rha h.
Shriman ji mujhe btaya jaye ki mujhe settop box milega ya nhi or agar milega to final kitne din lagenge. Mujhe majboor jokar koi dusra rasta na nikalna pde. Mera registered fone no. H [protected] or mera bokking no. Is 12526936
Thnks