Reliance Bigtv — new connection not initiated after 2 months as well

Address:	560066
Website:	www.reliancedigitaltv.com

Hi
I booked new connection in bigtv offer. Paid on 2nd march.
As promised connection should be made before 15th april.
Till now on so many communications, they are claiming tomorrow connection will happen.
Today received a message that my connection will happen post june 15th 2018.

Is this a fraud game to loot money. Pre booking charge of rs500.

Payment details for pre bookingyour payment request has been completed successfullyreceipt cum invoice nodl[protected]booking id12513908transaction reference numberlcmp[protected]payment date and time[protected]:04:15payment amount (Rs.) 499.00payment modecredit

Now customer care number also not working.
Biggest mistake made by me choosing fraudsters.