Reliance Bigtv — no channels for almost 1 month

Address:

Hyderabad, Andhra Pradesh, 500055

Hello team,
My smart card #[protected].
We are not receiving channels for almost 1 month. I have paid 1500 and was told that will get all channels for 1 year. It was working fine for 20 days and then problem started. First they removed all star channel's and later all channels. Now getting error 400. Called customer care many times, always keep on telling that will be fixed by 2 days. They are very rude and always with a harsh tone. Kindly fixed the issue. Since 3days customer care number is also not working... Keep on getting message that they are busy... First service... Pathetic...
Please refund the amount or. Fix the issue.