Reliance Bigtv — no signal since few days

Website:

reliancedigitaltv.com/home.html

I am getting error 400 (Signal lost) since last 5-10 days on every channel and each time i call customer care they ask to wait for 24 hrs. What is the issue? Before that also many channels were not coming as promised.

I have paid for 2 years of pay channels (Until year 2020 and paid amount of 2499/- inr) and not receiving any channel at all. This needs to be fixed now or refund the full amount. Please write back and do the needful. Explain what is happening and when services will resume? Or i will move consumer court now.

My subscription id is[protected]

Offer name - purchase date:
Freedom 2499_non_south 25/01/2018 00:00:00 active
All_pay_chan_pack_2yr_ns_without_sun 25/01/2018 00:00:00 active