Reliance Bigtv — non receipt of cash back

Address:

Ahmednagar, Maharashtra

My consumer no[protected]. As per your message flashed on my tv set if i recharge more than ₹150/- i will entitled to get 50percentage cash back. Accordingly i recharged for ₹2000/- vide service id jdlore2l5b9 on 16.11.2017. But i received a message that you are not entitled for cash back. Is this not cheating a 10 year old customer. Pl reply. There is no correct number available to make a call. Plz help us to get our cash back