Reliance Bigtv — not getting services equivalent to payment

Address:	Etah, Uttar Pradesh
Website:	www.reliancedigitaltv.com/home.html

Smart card no:[protected], the pack we are using contains which channel most of them are not working.
Trying to contact on their customer service number none of all is working.
Need immediate solution to my problem because amount we are paying for all the channels but not able to access most of them is completely unfair. Please resolve it asap.