Reliance Bigtv — not getting start channels

Reliance Bigtv — not getting start channels

A Ayyappadas2 from Ernakulam, Kerala

I have recharged this connection[protected] for 2 years in last year and when i paid there was Star and Sun network channels.For last 6 months i am not getting Sun network and for last one month i am not getting start network channels.I have being following up with the customer care at[protected] for last one month for the same issue and every time they are telling it is a technical issue and will be resolved in 48 or 72 hours and the issue is not yet resolved.The customer service person is not even ready to provide me the complaint number to track aswell. Hope i will get a proper response and the issue will be resolved soon.Even i have the recordings from (Rahul) your customer care executive where he is not ready to provide a complaint number or not ready to transfer call to supervisor Was this information helpful? No (0) Yes (0)
Reliance BigTV customer support has been notified about the posted complaint.
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Comments

karthik333

from Bengaluru, Karnataka

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.