Reliance Bigtv — pre booking for new connection on 1st march 2018

Address:

New Delhi, Delhi, 110053

I have booked a connection on mobile no [protected]
I received a call from your installer on 2 09 18 but he said he has no work order
So many times i have mailed & contact at your customer service number but everytime replied that our database is not showing your booking details why
Please reply & installed the connection booked on 1st march 2018
Details attached
Payment details for pre booking
Receipt cum invoice no dl[protected]
Smart card no 12506607
Transaction reference no lic[protected]
Payment date & time[protected]:03:20
Payment amount 499
Payment mode debit