Reliance Bigtv — refund not received

Address:

Ahmedabad, Gujarat, 380051

I booked bigTv setup box from below website https://independenttv.in
Still i does not received connection. Also i am not getting proper response from them. So that i decided to refund and sent many emails for refund but no reply on any emails. Even i not received refund yet. Below are details to track my order.

Name : Mukesh Kanzariya
My mobile number is : [protected]
Ordered : Freedom pack rs.1999
Order date is : 1st Dec. 2018.

CUSTOMER ID: [protected]
ORDER NO ; 832552
GRIEVANCE NO. : 1089188
dated on 1st Dec 2018

Two months passed but no any response. This wesite must be black list. I feel that they are doing fraud with us. Please help.
Thanks in advance