Reliance Bigtv — reliance big tv error code 400 in all channels

Address:

New Delhi, Delhi, 110018

Hi,

Since april i having error code 400 in all channel. With multiple consistent tries i was able to connect to customer care and they always said it has issue with satellite and repair underway.. And not willing to give any complaint number. And also assured all channels will be recovered after 1200 am in midnight.. It was said 3 times by 3 different customer care representative over span of 2 weeks.. I had paid full subscription for 2years.. Let me know what is the actual issue and by when it will resolved and if taken too long for resolving the issue, should we switch to other vendor..