Reliance Bigtv — reliance hspa box not installed till date

I booked hspa box of reliance big tv on 1st march more than 50 days gone no communication no confirmation from this #. I talked with customer care to refund my money they denied it's not possible you can give your connection to somebody else, as refund policy is not there. It's a corporate cheating done to indian public with support of government. Action should be taken about them.[protected] is my booking id. Kindly if can.