Reliance Bigtv — repair person has not come charged for that has been deducted by the company

My consumer no. Is[protected].
I have done recharge of reliance dish tv on 22.02.2018 of amount 1499/- but setup box not working from very next day of recharge.
I called at customer care no. They told that technician will come at your place to see the problem, so pay the charges of technician first of amount 179/-
I paid rs.179/- on 04.03.2018 but till yet no one has come for repairing..
We tried several times to call customer care but they are not receiving the call from our number.. What should we do for such inconvenience from your side..
Kindly refund us our money of rs.1499 and rs.179 as soon as possible.