Reliance Bigtv — request unsolved

Address:

Mumbai City, Maharashtra, 400101

I have raised my complained on 11 th Aug 2017 for my setup box related issue, Reliance executive promised to resolve in 48 hours now its around 72 hour completed but no call from their technician, we are waiting from long time, during three days i called 4 times to customer care but every time i got same response that they have escalated my no and technician will come very soon which is very frustrating.
I told them that i will complained in consumer forum but they stuck with their answer "your choice" which make us feel useless. they are arrogant.

We are long time customer of reliance but now we are feeling helpless with reliance. we have renew yearly pack in advance so we are stuck now with reliance.

please help us to get rid of reliance poor service.

Service request No:[protected]