Reliance Bigtv — set up box taken away by technician mr saurabh, mane [protected] cid[protected]

Address:

Kolhapur, Maharashtra, 416003

My set up box had problem, we had registered a complaint vide no[protected] on 03rd may 2018 cid[protected], technician surabh mane was allotted to resolve the problem (Mane contact number [protected]) he took away my set up box stating there was a technical error and will get back in 3-4 days later he said there is a merger and will get new set up box, till date i have not received the new set box and i am following up with your call centres on regular basis, all time i am getting answer that call back will be arranged in 48 hours but no call back is received and my old dth is loaded for one year, can i get the new set up box on urgent basis. As now i do not have any cable to watch tv. When will i get my new set up box