Reliance Bigtv — setup box not supported smart card

Address:	Bulandshahr, Uttar Pradesh, 123
Website:	[email protected]

My set up box is not sported to smart card, and no have taken picture on tv screen, when i remove tha smart card than showing smart card picture without write any error code or option,
From before 5 days i try to contect your costumer care but those are not received my call.
Before 3 month i also submit a complaints than a person came and change my set up box but those set up box was old. Some days do good work but now it is not supposed to smart card so please help me.