Reliance Bigtv — unavailability of sun network & v. poor customer care by btv

yassar_8

from Vadodara, Gujarat

Address:

620026

Without any info sun network is unavailable in our big tv for more than a week.
We are your subscribers since 2008.
We are trying to complain through big tv customer service toll free no but not even got connection more than a week.
This irresponsible attitude makes everyone angry.
There is no value for money.
If this situation continues & no sun network in your dish means then first repay our initial payment & yearly subscription charges immediately.

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Comments

Pgowda520

More than one month i have been trying to reach customer support using the number [protected], more than 100 times tried to reach. Every time call ended as saying " while transferring the call to customer care executive, there is a huge demand and we are not able to connect. Regret for the inconvenience". So when is the time in last 30 days 24 hours you have responded to any customer ?

It is quite irritating in trying to reach again and again for an hour, it is waste of time and energy and so much inconvenience. Arrange for the call back or resolve the issue.

I have paid for one year subscription, my account details are as below.

Smart Card Number:[protected]

What is the reason we are not getting many Kannada channels. Few are listed below

Channel number 815 : Udaya TV replaced to KALKI TV : "Coming soon "

Channel 816: Colors and it is giving Error : " Channel temporarily unavailable due to technical reasons, service shall resume shortly"

Channel 821 : Changed to TV5 Kannada : Error : " Channel temporarily unavailable due to technical reasons, service shall resume shortly"

Channel 822 : colors super : Error : " Channel temporarily unavailable due to technical reasons, service shall resume shortly"

Channel 828 : Change in channel and new channel is News18 kannada : Error : " Channel temporarily unavailable due to technical reasons, service shall resume shortly"

Please check and do the needful at the earliest, it is almost two month we have not been getting channels and recently few more channels are discontinued