[Resolved]  Reliance Broadband — A no care nature of company staff

Address:	Jaipur, Rajasthan, 302020
Website:	www.rcom.co.in

User id[protected] Complaint Id[protected] Date- 10 Nov 2015 Regarding- Internet no working due to Wire Malfunction in Distribution Box. I am explaining the situation in brief points- - I instantaneously called the costumer care[protected] with i saw malfunction in my broadband wire from the distribution box. - The Support guy i talked to was ignoring my condition and arguing that it is a problem with my wifi router - the wire is still hanging in the street, broken. - i called daily at least 3 times, and the only reply i got was to wait for next 24 hours. - i even had a conversation with Pradeep- Senior Floor Incharge, who gave me a very satisfying answer that the repairs will be conducted very soon. - After 16 calls in total, the complaint was marked solved at 3:41 pm on 15 july 2015, but the wire was still hanging in the street, broken. - and a new complaint was registered at the very same time, without even telling me and providing me the complaint ID. Complaint ID[protected] Date- 15 Nov 2015 Regarding- The same thing. - As i stated above, a new complaint was registered at 3:41pm with any information to me. - After 7 reminders and endless call waiting, the wire still hangs in the street.