Reliance Broadband — Broadband Net not working since December 2014

Address:

Thiruvananthapuram, Kerala

Hello there, my name Liju, and I currently have a Reliance unlimited plan (Customer ID[protected]. To my utter disappointment, I have not had internet access up from the 27th of December 2014. After numerous complaints and follow ups there was no response from Reliance end of any kind and the customer care executives were only taught to explain the following statements “ Sir, I regret the inconvenience this may have caused you, but I assure you that the connection will be rectified within the next 24hrs” – this stance was repeated every single time I spoke to a customer care executive. None of the executives were able to provide any concrete solution to the “server and network issues”. I had also requested a call back from the supervisors and technical team, none of which were heeded. In fact, I do not know if the executives actually note down the issues the customers tell them in the service request. The worst part of all this is that, I was in the country up until the 5th of January 2015, and so my last complaint before leaving the country was on the 4th. I landed back on the 31st of January only to find that the internet is still in a non-usable state. I have registered a complaint everyday uptill the 3rd of February (the date of typing this complaint) for non-working net issues. To make matters worse, during my last call to the customer care, I was shocked to hear that the complaint was closed when the issue was NOT RECTIFIED. THE EXECUTIVE HIMSELF STATED THAT HE DOES NOT KNOW WHY THE COMPLAINT HAD BEEN CLOSED WHEN THE ISSUE WAS IN FACT NOT RESOLVED. If Reliance cannot rectify an issue for customers but rather demand payments on time, I demand a refund or reimbursement for the whole month I have been unable to use the internet. I wish to take legal action if this is how it is going to proceed for the next day. The following is the list of complaint numbers since the 31st of January: 1. [protected] 2. [protected] 3. [protected] 4. [protected] Another issue is the poor maintenance of Reliance equipement, I had clearly informed the Reliance customer care regarding the condition of the Reliance box placed outside the premises. No-one has bothered to show up to rectify the condition of the box so far.