Reliance Broadband — Customer care service is worst.

Address:

Bangalore, Karnataka

I have registered complaint regarding broadband not working on June 6. It was not working from last 4-5 days. My complaint number registered is Service Request ID[protected] After registering the complaint there was no follow up from reliance for this issue, At last i started following up the customer care. I have requested at least 10 times to look into the issue. The only reply on mail i use to get is it will get resolve in next 24-hrs. Till date [15th July] it has been almost 45 days my broadband is not working and there has been no communication from there side to resolve this issue. Dissatisfied with the service i have requested to cancel my broadband connection. Above all, height of frustration is they are calling only to pay bills for the period my broadband was not working. Do i need to pay for the period my broadband was not working ? I want clear details of my bill amount, date from which my broadband service was disrupted, and the bill amount for how many days they have charged. Sushant