| Address: | Coimbatore, Tamil Nadu |
Dear Sir/Madam,
On 11th June 2015, I have raised one complaint, "Internet Connection Not Working"[protected].
On 12th June 2015, when i contacted customer Care, executive told, "Some network issues are there in whole south India, we will provide you waiver in your next bill".
Without resolving the complaint, it was closed on 13th June 2015.
On 14th June 2015, I called customer care to enquire regarding the status of complaint. From them I came to know that it was closed.
Again they raised complaint on same issue[protected].
And Finally the Internet connection got available on 16th June 2015.
Afterwards I got the internet bill without any waiver.
I Called customer care again, the executive was not at all ready to take request for waiver.
On 26th June 2015, again i contacted customer care, they took request for waiver[protected].
Today, 29th June 2015, I paid the whole bill. I got message from Reliance, "You are not eligible for waiver".
When i enquired customer care regarding this they told since the issue was closed within 72 hrs, i am not eligible.
But actually the Issue was resoved after more than 100hrs (11th June to 16th June).
My understanding regarding this is to escape from SLA violation and avoid providiing waiver, the first complaint has been intentionally closed by some executive or technician or any other team.
Please clarify regarding this and please approve my waiver on atleast next bill.
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